Important information about your Canva account


Saturday, May 25, 2019

From: Canva

Date: 05/25/2019

Subject: Important information about your Canva account

Fwd: Important information about your Canva account

Sent from my iPhone

We are writing to let you know that on Friday, May 24, 2019 we discovered an in-progress attack on our systems. As soon as we were notified we immediately took steps to identify and remedy the cause and have reported the situation to authorities (including the FBI). We are very sorry for any concern or inconvenience this may cause.

We’re aware that a number of our community’s usernames and email addresses have been accessed. The hackers also obtained passwords in their encrypted form (for technical people: all passwords were salted and hashed with bcrypt). This means that our user passwords remain unreadable by external parties.

However, in line with best practices we recommend that you change your Canva password at

We’ll continue to post further updates on:

If you have any questions check out the FAQ page for this incident:

Or please do not hesitate to reach out to us on 

Our team is working around the clock to deal with this situation, and we really appreciate your support and understanding.

Kind Regards,

Liz McKenzie
Head of Communications